Troubleshooting Email Delivery

To ensure you can receive emails from our servers, please follow the steps below:

Step 1: Whitelist the GTB Studio Email Address

You can whitelist our email address to make sure our messages reach your inbox.

Here's how you can do it:

By doing this, you're telling your email provider that you want to receive emails from us, and they should no longer be blocked.

Step 2: Check Email Headers

Sometimes, email delivery issues are more complex and require deeper investigation. You can use the "Email Header Analyzer" tool provided by MxToolbox to analyze the headers of our emails. This can help identify any issues with the routing or delivery of our messages.

Here's the link to the tool: Email Header Analyzer - MxToolbox

Step 3: Update DNS Records

In some cases, your email provider might require specific DNS records to be added to your domain's settings to ensure proper email delivery. You will need to install the following records to complete the process.

If you are not familiar with DNS records or need assistance, we recommend reaching out to your email service provider's support team. They should be able to guide you through the process.

We hope these steps will help resolve the email delivery issues you've been experiencing. If you continue to encounter problems, please don't hesitate to contact our support team for further assistance.